AQ888 FAQ — Answers to All Your Questions

Under AQ888's policy, each person may only create one account. A single mobile number can be used to register just one account. Attempting to create multiple accounts may result in all accounts being permanently closed and balances forfeited.

Login Page and click the "Forgot Password?" link. Enter your registered mobile number and an OTP code will be sent to you. Verify it and set a new password. The whole process takes under 2 minutes. If you run into any issues, email our support team at [email protected].

Yes, account verification (KYC) is required before your first withdrawal. You'll need to upload a clear photo of your National ID or passport. Verification is usually completed within 24 hours and is essential for keeping your account secure.

If your account is suspended, email [email protected] or reach out via live chat. The support team will verify the reason and resolve it promptly. Accounts are typically suspended due to incorrect information, multiple accounts, or rule violations.

Yes, but you'll need to contact our support team directly. After verifying your identity, the support team will update your mobile number. For security reasons, this cannot be changed on your own.

First, make sure you're entering the correct mobile number and password. Clear your browser cache and try again. If the problem persists, reset your password. Still having trouble? Contact our support team — we're available 24/7 to help.

AQ888 currently accepts deposits via Mobile Pay, Nagad, Rocket, and USDT (crypto). Mobile banking options are the fastest and most convenient in Bangladesh. Log in, go to the "Deposit" section, and choose your preferred method.

The minimum deposit at AQ888 is just ৳500. The same applies for Mobile Pay, Nagad, and Rocket. The minimum amount may differ for USDT. Once deposited, your balance is credited within a few minutes.

Withdrawal requests at AQ888 are typically processed within 15 minutes to 2 hours. During peak hours, it may take slightly longer. If your account isn't verified yet, additional checks will be required for your first withdrawal. Funds are transferred directly to your Mobile Pay or Nagad account.

The minimum withdrawal amount at AQ888 is ৳500. Before withdrawing, make sure your account is verified and all bonus wagering requirements have been met. Multiple withdrawals in a single day are allowed.

Wait 30 minutes first, as minor delays can occasionally occur. If the balance still hasn't been credited, collect your transaction tracking number (TxID) and send it to support. Our team will verify it and add the balance promptly.

Yes, you can deposit and withdraw using three separate accounts — Mobile Pay, Nagad, and Rocket. However, each payment account must be registered in your own name. Using someone else's payment account is against the rules.

If your withdrawal has been pending for more than 4 hours, contact support with your withdrawal ID and amount — our team will check the status and resolve it promptly. Withdrawals are most commonly held up due to incomplete KYC or unmet bonus wagering requirements.

AQ888 does not charge any additional fees. However, your mobile banking app (Mobile Pay/Nagad) may apply their own service charges. Check with your payment provider for applicable fees before making a transaction.

When you register for the first time at AQ888 and make your first deposit, a welcome bonus will be credited automatically. The bonus amount and terms may change from time to time, so Voucher page Check the latest offers. If you have a promo code at the time of registration, make sure to enter it to receive your bonus.

Wagering requirement means you need to place a certain amount in bets before withdrawing a bonus. For example, a 10x wagering requirement on a ৳1,000 bonus means you must wager ৳10,000. The requirement can be met through any sports bet or casino game.

Voucher codes can be used during deposit or in the "Bonus" section of your profile. Voucher page you'll find all the latest codes. Each code can only be used once and will not work after it expires.

AQ888 offers weekly reload bonuses and cashback deals for regular members. VIP members enjoy even greater benefits. To see the latest offers, Rewards page Bonuses are either credited automatically or need to be claimed manually — check the offer details.

A bonus may be cancelled for several reasons: it has expired, the bonus terms were violated, multiple accounts were detected, or suspicious activity was flagged. Contact support to find out the specific reason.

Yes! Through AQ888's referral program, you'll earn a bonus when a friend registers and makes their first deposit using your invite. Find your referral link in the profile section. For more details, Rewards page View.

AQ888 offers betting on 30+ sports including cricket, football, tennis, badminton, basketball, and kabaddi. Major tournaments like IPL, BPL, EPL, and the FIFA World Cup feature special odds. Live in-play betting is also available. For more details, Sports Betting page View.

Live or in-play betting means placing bets in real time while a match is in progress. Odds change from moment to moment. Log in, go to the "Live" section, and pick your preferred event from the ongoing matches. Quick decision-making is the key to live betting.

Yes, if a match is cancelled or abandoned, the full stake is automatically refunded to your balance. Refunds are typically processed within 24 hours. If you're unsure, check your transaction history.

Yes, AQ888 lets you add multiple matches to a single bet slip for accumulator bets. If all your selections win, the odds multiply and you can walk away with a much bigger payout. However, if even one bet loses, the entire slip is lost. For betting tips, Betting Tips page Go.

AQ888 has hundreds of games including slots, roulette, blackjack, baccarat, Teen Patti, and Dragon Tiger. Live Dealer games let you play with real dealers in real time. All games are Games page Yes, you can.

To view the latest match odds on the Match Odds page Visit the Match Odds page to find real-time odds, team form, and analysis for all upcoming matches. Compare odds and pick the best betting opportunity.

Betting limits vary by event and market. Generally, you can bet up to ৳50,000 per bet. VIP members get higher limits. The limit for a specific event can be seen on the bet slip.

Yes, AQ888 uses SSL encryption to keep your information and transactions secure. Our payment system is fully encrypted and your personal data is never shared with any third party. Privacy Policy Read more for details.

Go to Profile Settings and enable 2FA under the "Security" option. An OTP will be sent to your mobile each time you log in. Keeping this enabled significantly improves your account security.

Change your password immediately and email us at [email protected]. Our security team will lock the account and launch an investigation. Never share your password or OTP with anyone.

AQ888 stores your personal information with strict confidentiality. Your data is never sold or shared with third parties. Information is only disclosed to authorities when legally required. For more details, Privacy Policy available.

To close your account, send a request to [email protected]. Make sure your balance is zero and there are no pending bets beforehand. For responsible gaming self-exclusion options, Responsible Gaming page Go.

AQ888 VIP members enjoy: higher bonuses, faster withdrawal processing, a dedicated account manager, access to exclusive tournaments, special cashback offers, and higher betting limits. For more details, on the VIP page Go.

You earn points with every bet you place. Once you reach a set points threshold, your VIP level is upgraded automatically. There are four tiers — Silver, Gold, Platinum, and Diamond — each with its own benefits. on the VIP page View the full structure.

Yes, VIP points are valid for 12 months from the date they are earned. Points may expire if there is no activity for 12 months. Betting regularly keeps your points active.

A dedicated account manager is assigned to Gold-tier members and above. They provide 24/7 support and handle withdrawal and bonus-related issues promptly.

Your VIP tier may drop by one level if you remain inactive for an extended period or fail to meet the required points target within a set timeframe. Reviews are conducted every 6 months. Keeping up regular betting activity makes it easy to maintain your tier.